Virgin Media believes that its employees need to both understand and believe in the journey of the business and the personal role they can each play in its success. This applies to all employees. There are a range of careers at Virgin Media from apprenticeships out in the field in areas such as installation and service to a variety of graduate opportunities. Virgin Media’s apprenticeship programmes, which consist of light work using screwdrivers rather than heavy duty maintenance work, are attracting a growing number of females into its technician roles year on year. As well as work experience and traineeships there are a wide range of career opportunities in the three main business areas:
- Serve which includes roles in customer support and service technicians.
- Growth which includes sales and retail.
- Support which includes roles in finance and health and safety.
Balancing business needs with the needs of its employees is achieved through the company’s commitment to creating a fun environment for its employees whilst they develop their careers.
‘Being Virgin Media means we don’t just want to be proud of what we do, we also want to love how we do it.’
The company’s values - Insatiable Curiosity, Heartfelt Service, Delightfully Surprising, Red Hot, Smart Disruption and Straight Up - championed by the company’s Chief Values Officer, Red, act as a ‘red thread’, underpinning the company’s story and guiding decision making.
Virgin Media’s case study shows how the company understands the impact motivated and engaged employees have on its business’ performance.