Business News

Corporate Social Responsibility

Please pick your favourite poster from The Times 100 new binder and tell us what you like about it.We would like to include more posters in the next edition.Your feedback will help us show more companies that the posters are useful.Corporate Social ResponsibilityCorporate social responsibility means "businesses and organisations working...
Business News

McJobs

McJobs - an outdated definitionThe term McJob was coined by the Canadian novelist Douglas Coupland in his 1991 novel Generation X.It was used to describe a"low-prestige, low-dignity, low-benefit, no-future job in the service sector" and its increased usage in everyday language lead to the term being entered as a dictionary...
Business News

Flexible Working

Changing Working PatternsFor many years a"nine-to-five" working day was the norm.However, there is growing evidence that people are working widely-differing working hours in the modern workplace.A recent BBC news item reports on the findings of a survey undertaken by the Centre for Economics and Business Research.The survey shows that one...
Business News

Customer Service Failure

DON'T FORGET TO RETURN THE TIMES 100 EDITION 12 CASE STUDY QUESTIONNAIRE'SIf you don't register you will not receive the next edition!!Customer Service - the value of saying "Sorry"The British Standards Institute (BSI) has reported on a survey it has undertaken that examines customer loyalty and customer service.The report suggests that"76% of...
Business News

Growth of Chinese Markets

Growth of Chinese MarketsThe Chinese government is recognising what many multinational companies have for some time - the potential importance of Chinese consumer demand. Data from April shows record growth of retail sales in this huge country - with annual growth of 15.5% (BBC, 15th May 2007). Previously, the Chinese government was...
Business News

Customer Service

Customer ServiceThe founder of US low-cost carrier JetBlue has been ousted from his post as chief executive in response to problems suffered earlier in the year (BBC, 10th May 2007).Back in February, there proved to be little love lost between the budget airline and its passengers.A snow storm on 14...
Business News

Unions

UnionsIn many industries, unions play an important role in maintaining fair wages, promoting good working conditions and supporting members through the provision of professional development and other services.The drivers' union Aslef is currently trying to improve the train cabs for its drivers.The BBC reports: "Drivers are complaining the cabs lack...
Business News

Diversity Recruitment

Diversity RecruitmentThere are many reports in the news of firms trying to increase the diversity in their recruitment.Chief Constables in England and Wales are calling for changes in the law that would allow them to fast-track underrepresented groups from society in the recruitment of police officers.The BBC reports"Under such a...
Business News

Recruitment and Selection

Recruitment and SelectionThe world of recruitment is changing.The Times newspaper suggests that in the past five years it has undergone a revolution, driven largely by the development of the internet (The Times, 15th April 2007).The article highlights an important milestone, in which the Internet Advertising Bureau and Price Waterhouse Coopers...
Business News

Communication

In the news ... CommunicationAs technology advances, our methods of communication are changing. The findings of a recent survey suggest that the level of handwritten communication is now in serious decline. This survey suggests that half of written communication is by e-mail, 29% by text message and just 13% by pen...
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