Business News

Discrimination

DiscriminationA large discrimination case is currently underway against a major investment bank in London and New York, involving alleged discrimination against 500 women (BBC, 15th June 2007).There have been problems in reporting many of the previous cases because of gagging clauses on settlements, however the BBC has now produced a...
Business News

The Apprentice

The ApprenticeSimon Ambrose has been announced as the surprise winner of the BBC series The Apprentice (BBC video clip). The programme showed the long and arduous selection process that candidates undertook to try and win a £100,000 per year job with Sir Alan Sugar. Whilst Simon's enthusiasm, high academic ability,...
Business News

Developing new products and services

Developing new products and servicesAlliance Boots, formed by last year's merger of Boots and Alliance UniChem, has reported a successful year of trading. The company's profits rose 7.4% to £641m in the year to 31 March and much of this is attributed to cost savings achieved through the merger of...
Business News

Organisational Change

Organisational ChangeCareful business planning is important in both private companies and public sector organisations. The largest public organisation in the UK is the NHS and after years of growing costs and variances with their budgets, the organisation is now reporting that the books are balanced (BBC, 6th June 2007). To...
Business News

Corporate Social Responsibility

Please pick your favourite poster from The Times 100 new binder and tell us what you like about it.We would like to include more posters in the next edition.Your feedback will help us show more companies that the posters are useful.Corporate Social ResponsibilityCorporate social responsibility means "businesses and organisations working...
Business News

McJobs

McJobs - an outdated definitionThe term McJob was coined by the Canadian novelist Douglas Coupland in his 1991 novel Generation X.It was used to describe a"low-prestige, low-dignity, low-benefit, no-future job in the service sector" and its increased usage in everyday language lead to the term being entered as a dictionary...
Business News

Flexible Working

Changing Working PatternsFor many years a"nine-to-five" working day was the norm.However, there is growing evidence that people are working widely-differing working hours in the modern workplace.A recent BBC news item reports on the findings of a survey undertaken by the Centre for Economics and Business Research.The survey shows that one...
Business News

Customer Service Failure

DON'T FORGET TO RETURN THE TIMES 100 EDITION 12 CASE STUDY QUESTIONNAIRE'SIf you don't register you will not receive the next edition!!Customer Service - the value of saying "Sorry"The British Standards Institute (BSI) has reported on a survey it has undertaken that examines customer loyalty and customer service.The report suggests that"76% of...
Business News

Growth of Chinese Markets

Growth of Chinese MarketsThe Chinese government is recognising what many multinational companies have for some time - the potential importance of Chinese consumer demand. Data from April shows record growth of retail sales in this huge country - with annual growth of 15.5% (BBC, 15th May 2007). Previously, the Chinese government was...
Business News

Customer Service

Customer ServiceThe founder of US low-cost carrier JetBlue has been ousted from his post as chief executive in response to problems suffered earlier in the year (BBC, 10th May 2007).Back in February, there proved to be little love lost between the budget airline and its passengers.A snow storm on 14...
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